RETURN POLICY
The company, by supporting e-commerce, enables the customer — through the comprehensive descriptions it publishes on its pages — to take advantage of the advantage of direct contact with the products offered from their computer screen, quickly and easily. Wishing to highlight the benefits of using the Internet in our daily purchases, we present below the conditions for returning defective or non-defective products.
WITHDRAWAL FROM THE CONTRACT AND RETURN OF PRODUCTS
In accordance with the applicable legislation on consumer protection and distance contracts, the consumer has the right to withdraw from a purchase made at a distance, without giving a reason, within fourteen (14) calendar days. In this sense, within fourteen (14) calendar days from the date of receipt, you have the opportunity to return the purchased products, only if they are in exactly the same condition in which they were received, and provided that they are accompanied by all the necessary documents proving your purchase. After the withdrawal, the company is obliged to refund the value of the product to the buyer within 14 calendar days, provided that it has previously received and checked it. The costs of returning the products by post, courier or transport company to the premises of CENTER PLUS SA are not covered by the company and are entirely at the expense of the sender/customer. Please note that the responsibility for loss, damage or destruction of the product lies with the customer until the product is received by the company. Before any return, it is recommended to contact the company's customer service department at +359 2 492 8764 (service in English only) or by email at our email address info@olympus-plus.bg
For the exercise of the right of withdrawal, the period of fourteen (14) calendar days begins to run from the day on which the customer acquires physical possession of the goods. To exercise your right of withdrawal/return, you must declare your wish to withdraw in writing before the expiry of the relevant period by sending this return form to the customer service email address info@olympus-plus.bg or by fax: +30 210 240 5583 (the cancellation form is attached to our packaging)
The company recommends that the customer carefully check — at the time of delivery of the order — the condition of the products sold and the integrity of their packaging to identify any visible defects (e.g. wrong item, etc.).
ORDER CANCELLATION
The CUSTOMER has the option to cancel his order by phone or email within 24 hours of its dispatch. The Customer reserves the right to refuse and cancel the order until the dispatch procedure has begun. In case the dispatch procedure has already begun, the Customer may return the product (according to the company's product return policy, see above), bearing the costs of returning the products, as stated above.